Privacy Policy for Maebar Travel
At Maebar Travel (“Maebar Travel,” “we,” “our,” or “us”), protecting your privacy is important to us. This Privacy Policy explains what personal information we collect, how we use it, when we share it, and the choices available to you when you visit our website or book travel with us.
By using our website or our travel services, you agree to this Privacy Policy.
Information We Collect
Information You Provide
When you contact us, request a quotation, or book a tour, we may collect:
- Full name
- Email address
- Telephone number
- Nationality
- Passport details
- Date of birth
- Travel dates
- Number of travellers
- Emergency contact information
- Special dietary or medical requirements that you voluntarily provide
- Payment-related information required to process your booking
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Pages visited
- Date and time of access
- Referring website
- Cookies and similar technologies
How We Use Your Information
We use your information to:
- Respond to travel enquiries.
- Prepare quotations and customised itineraries.
- Process Bhutan visa applications where applicable.
- Confirm hotels, transportation, guides, flights, and other travel services.
- Process payments.
- Communicate important updates before and during your trip.
- Improve our website and customer experience.
- Meet legal and regulatory requirements in Bhutan.
Sharing Your Information
To arrange your travel, we may share relevant personal information with:
- Bhutanese government authorities responsible for visa processing and tourism requirements.
- Hotels and accommodation providers.
- Airlines.
- Licensed guides.
- Transportation providers.
- Payment service providers.
- Trusted service providers assisting us in operating our business.
We only share the information necessary to provide the services you have requested.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
International Transfers
As we serve travellers from around the world, your information may be transferred between your country of residence, Bhutan, and service providers involved in your travel arrangements. We take reasonable steps to ensure that your information is handled securely.
Cookies
Our website may use cookies and similar technologies to:
- Improve website functionality.
- Remember your preferences.
- Analyse website traffic.
- Enhance your browsing experience.
You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.
Data Security
We take reasonable administrative, technical, and organisational measures to protect your personal information from unauthorised access, misuse, alteration, or disclosure.
Although we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as necessary to:
- Complete your travel arrangements.
- Meet legal, accounting, and regulatory obligations.
- Resolve disputes.
- Enforce our agreements.
When information is no longer required, it will be securely deleted or anonymised where appropriate.
Your Rights
Depending on the laws applicable to you, you may have the right to:
- Request access to your personal information.
- Correct inaccurate information.
- Request deletion of your personal information where permitted by law.
- Withdraw consent where processing is based on consent.
- Object to certain types of processing.
To exercise these rights, please contact us using the details below.
Third-Party Websites
Our website may contain links to third-party websites, including airlines, tourism authorities, and other travel-related services. We are not responsible for the privacy practices or content of those websites.
Children’s Privacy
Our services are not directed to children. We do not knowingly collect personal information from children except where it is necessary for a family travel booking and provided by a parent or legal guardian.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page together with the revised effective date.
Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact us:
Maebar Travel
Doebum Lam, P.O. Box 1650
Thimphu 11001
Bhutan
Email: in**@**********el.com
Phone: +975 17834844
